Privacy Policy, Fulfillment Policy & Refund Policy

Last Updated: 7-4-2025

🔐 Privacy Policy

What Information Do We Collect?

We receive, collect, and store any information you enter on our website or provide to us in any other way.

This may include:

Personal details (name, email, address)
Session data (page views, visit length, click activity)
Device/browser information

We may also use software tools to analyze page response times, page interactions, and browsing behavior.

How Do We Collect Information?

When you conduct a transaction on our website (e.g. register for an event or purchase a ticket), we collect the personal information you provide such as your name, address, and email address. This information is used solely for the purposes outlined below.

Why Do We Collect Your Information?

We collect both personal and non-personal information to:

Provide and operate our services
Offer customer service and technical support
Contact users with service-related updates and promotions
Generate statistical data to improve our offerings
Comply with applicable laws and regulations

How Is Your Information Stored and Shared?

Our site is hosted on the Wix.com platform. Wix provides us with the online infrastructure to sell our services and tickets. Your data may be stored on secure Wix servers protected by a firewall.

All direct payment gateways used by Wix follow PCI-DSS standards, ensuring secure handling of your payment information.

How Do We Communicate With You?

We may contact you via:

Email, phone, or text regarding your registration, events, surveys, or updates
Mail for account-related communication
We do not sell or rent your personal information to third parties.

Policy Updates

We may update this Privacy Policy at any time. Revisions take effect immediately once posted on our website. If significant changes are made, we’ll post an update notice on this page.

Contact

If you have any questions or would like to access, correct, or delete your personal data, please contact:
📧 team@sandlotsportsandsocial.com

🎟️ Fulfillment Policy for Ticketed Events

1. General Info

This Fulfillment Policy applies to all ticket sales made on our website. By purchasing tickets, you agree to the terms listed here.

2. Ticket Purchase

Availability: Tickets are first-come, first-served.
Confirmation: After purchase, you’ll receive an email with your digital tickets.
Payment: We accept credit cards, debit cards, and any other methods listed at checkout.

3. Delivery of Tickets

Digital Tickets: Sent immediately via email.
Physical Tickets: If selected, they’ll be mailed within 5–7 business days.

4. Event Changes & Cancellations

Rescheduled Events: Your ticket will remain valid for the new date.
Cancelled Events: You’ll receive a full refund to your original payment method within 5–10 business days.
Changes: Event lineup, venue, and timing are subject to change. Tickets will remain valid.

5. Refunds & Exchanges

All sales are final.
No refunds or exchanges unless the event is cancelled.
Can’t attend? You may transfer your ticket. Contact us to coordinate.

6. Event Entry

Ticket Verification: Digital or physical ticket required at entry.
ID Required: A photo ID matching the name on the ticket may be required.

7. Contact for Support

If you have questions about your ticket or need help, reach out:
📧 team@sandlotsportscr.com
📞 319-241-2639
📍 4655 Tower Terrace Road NE, Cedar Rapids, IA 52411

8. Policy Amendments

We may update this Fulfillment Policy at any time. Please review before each purchase.

💵 Refund Policy

All ticket sales are final.
Refunds are only issued if an event is cancelled (see Fulfillment Policy).
Tickets are transferrable to another person. Contact us to arrange a name change.

By using this website or purchasing a ticket, you agree to the terms in this Privacy, Fulfillment, and Refund Policy.